Refund policy
Refund & Cancellation Policy
At Suga Pie Sweets, all products are made to order and many are custom-designed specifically for your event. Due to the perishable and customized nature of our products, all sales are final and we do not offer returns or refunds once an order has been picked up, delivered, or shipped.
Deposits & Cancellations
A 50% non-refundable deposit is required to secure your order date. This deposit covers planning, scheduling, and preparation associated with your order.
If you need to cancel your order, please contact us as soon as possible. While deposits are non-refundable, in certain circumstances we may be able to apply your deposit as a credit toward a future order. This is determined on a case-by-case basis and depends on factors such as the amount of preparation already completed, materials purchased, and the proximity to the event date.
Any approved credits must be used within 6 months of the original event date.
Pickup Grace Period
A 15-minute grace period is provided for all pickups. After that, a $25 late fee will apply. If you're running late, please let us know as soon as possible — late pickups may need to be rescheduled depending on availability.
Order Issues
Please inspect your order upon pickup, delivery, or arrival. If there is an issue with your order, such as damage, an incorrect item, or a quality concern, please contact us within 24 hours at sugapiesweets@gmail.com.
Photos of the product may be required so we can properly review the issue. We take pride in our work and will do our best to find a fair resolution whenever possible.
Custom Orders
All custom cakes, cookies, desserts, and treats are handcrafted. While we make every effort to match inspiration photos and approved designs, slight variations in color, decoration, and overall appearance may occur.
Contact
For questions regarding your order or this policy, please contact us at: